The Acquia Status page provides the latest information about emergency maintenance, platform-wide service interruptions, and security issues affecting any of the major Acquia platforms and products, with separate status alerts for each platform and product.
The Status page also gives updates on individual incidents as they occur. When an incident is first posted, it is marked as Investigating. We then update the status to Identified, Monitoring, or Resolved, with the appropriate information. Not every incident will pass through each of these statuses. For example, we may have a temporary blip that is resolved quickly and the status might go directly from Investigating to Resolved, skipping Identified and Monitoring.
Subscribing to Acquia Status
You can subscribe to the Acquia Status page by email, SMS messaging, or RSS/Atom feeds. You can subscribe to individual components, individual incidents, or all notifications. This enables you to get only the updates that you feel should be appropriate for your website.
To subscribe, complete the following steps:
- Click Subscribe to updates, and then select the method by which you want to receive notifications.
- On the Manage notifications page, select the Acquia products for which you want to receive notifications.
- Click Update Preferences.
Unsubscribing from status updates
To unsubscribe from Acquia status notifications, complete the following steps:
- Click Subscribe to updates, and then complete the subscription process based on your existing subscription to display the Manage notifications page.
- Clear the check boxes for the Acquia products for which you no longer want to receive notifications. You can select or clear all of the check boxes with the Toggle all link.
- After you have made your changes, click Update Preferences.
Change to emergency communication practices
Acquia will not send emergency alert email messages directly to customer contacts for any issue that can be adequately covered by updates to status.acquia.com.
Acquia will send email or generate mass tickets if a situation cannot be adequately covered by status.acquia.com or if the message is specific to a set of customers that cannot be represented on status.acquia.com.
Ensuring that you receive Acquia maintenance notices
Occasionally, Acquia Support will send notices to Acquia-hosting customers regarding important maintenance issues. In most cases, customers should not have issues receiving these emails (which are sent using Marketo). If you have configured your email server to not accept certain content, you may have to add certain IP address ranges to your server's whitelist to ensure that you receive these emails.
If this is the case, contact Acquia Support for assistance with configuring your email server's whitelist for accepted emails.