Service Offerings

Acquia Status page

The Acquia Status page provides the latest information about emergency maintenance, platform-wide service interruptions, and security issues affecting any of the major Acquia platforms and products. This page provides separate status alerts for each platform and product.

Viewing incidents

The Acquia Status page also provides updates on individual incidents as they occur. When an incident is first posted, we mark the status as Investigating. We then update the status to Identified, Monitoring, or Resolved, with the appropriate information. Not every incident will pass through each of the statuses. For example, we may resolve a short, temporary blip and the status can go directly from Investigating to Resolved, skipping Identified and Monitoring.

Subscribing to Acquia Status

The following are the communication methods for subscribing to the Acquia Status page:

  • Email
  • SMS
  • Slack
  • Atom or RSS feeds

You can subscribe to individual components, individual incidents, or all notifications to receive updates appropriate for your website. To subscribe to Acquia Status, complete the configuration for your preferred communication method.

The following tabs list the steps for each of the communication methods:

  1. On the Acquia Status page, click Subscribe to Updates.
  2. Click the tab with the Email icon.
  3. In the text box, enter the email address where you want to receive notifications.
  4. Click Subscribe via Email.

  5. Complete the reCAPTCHA challenge.

    The system displays the component selection page with the following message at the top:

    Check your email inbox and confirm your subscription.

  6. In the Components section, select the checkbox for the components for which you want to receive notifications.

  7. Click Save.

    The system displays the following message at the top:

    Component selection saved!

  8. Navigate to the inbox of the email address that you entered for receiving notifications.
  9. Locate the email from [email protected] titled "[Acquia, Inc. status] Confirm your subscription".

  10. Open the email and click the Confirm subscription link.

    The link opens the Acquia Status page where you can view a success message confirming your successful registration of email notifications for Acquia Status.

Updating preferences for Acquia Status

After subscribing to the Acquia Status page, you can update preferences for email and SMS notifications.

The following tabs list the steps to update preferences for email and SMS notifications:

  1. On the Acquia Status page, click Subscribe to Updates.
  2. Click the tab with the Email icon.
  3. In the text box, enter the email address subscribed for notifications.

  4. Click Subscribe via Email.

    The system displays a message at the top of the page indicating that an OTP is sent to the subscribed email address.

  5. Navigate to the inbox of the email address.
  6. Locate the email from [email protected] titled "[Acquia, Inc.] Your OTP".
  7. Note down the OTP from the email.
  8. On the Acquia Status page, click Subscribe to Updates.
  9. In the Email Address field, enter the email address subscribed for notifications.
  10. In the Enter OTP field, enter the OTP received in the email.

  11. Click Verify and Update.

    The system redirects you to the subscription management page on Acquia Status where you can:

    • Unsubscribe from email notifications by clicking Unsubscribe from updates.
    • Modify your preferences for receiving email notifications for Acquia products or services by selecting or clearing the checkbox for the respective product or service.

  12. Click Save.

    The system displays a message at the top of the page confirming that your preferences are updated.

Unsubscribing from Acquia Status updates

To unsubscribe from Acquia Status notifications:

  1. Click Subscribe to Updates.
  2. Complete the OTP process based on your existing subscription to view the Manage notifications page.
  3. Clear the checkboxes for the Acquia products for which you no longer want to receive notifications.
    • To select of all the checkboxes, click Select all.
    • To clear all the checkboxes, click Select none.
  4. Click Update Preferences.

Changing emergency communication practices

Acquia will not send emergency notification email messages directly to subscriber contacts for any issue adequately covered by updates to the Acquia Status page. Acquia will notify subscribers by email or Support ticket if:

  • The Acquia Status page cannot cover a situation.
  • The status message is specific to a group of subscribers not represented on the Acquia Status page.

Receiving Acquia maintenance notices

Acquia Support uses Campaign Studio to send notices about important maintenance issues to Acquia-hosting subscribers. In most cases, subscribers will not have issues receiving these emails. If you have configured your email server to not accept certain content, you must add certain IP address ranges to your server’s allowlist to ensure that you receive the emails. For help with configuring your email server’s allowlist for accepted emails, create a Support ticket.

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