Why has my scan stalled?

The following are the possible reasons for a scan to stall:

• The initial scan sometimes takes much longer than subsequent scans.

• If this is not the first scan, the problem is typically due to post-processing. In such cases, rescan the website manually.

  If the problem persists, select Contact support in the Help menu to start a chat, or email Acquia Support.

• If this is the first scan after recently adding a large amount of content to your website, this could cause the scan to stall.

• If the page is protected or requires a login, the scan may stall if the login is not provided in the Web Governance setup.

  For instructions on how to set this up, visit Configure the scan for password-protected and internal pages.

• For pages that require a login, check that the Submit button has a name or ID value.

  For instructions, visit Configure the scan for password-protected and internal pages.

• If there are no obvious errors, try to navigate to the site in your browser and see if there is a pop-up that is possibly blocking any additional action on the page.

• If a scan stops because the amount of data is extremely large, try to limit the number of pages scanned with path constraints or link exclusions.

  For more information, visit Scan exclusions.

For information on Web Governance scan troubleshooting, visit Scan troubleshooting. If the problem persists, select Contact support in the Help menu to start a chat, or email Acquia Support.