What should I do if my scan is on hold?

A scan on hold is most likely flagged because more than 30% of the existing pages are updated since the last scan. This causes a red flag in the system. The system immediately sends issues on hold to Acquia Support to help unblock and restart the scan. 

If a scan stops because the amount of data changed is more than 30%, and this is expected to happen regularly, try to limit the number of pages scanned with path constraints or link exclusions. For more information, visit How to create path constraints and link exclusions.

For further assistance, select Contact support in the Help menu to start a chat, or email Acquia Support.