I am encountering issues with the Web Governance PDF scan. How can I fix this?

CommonLook Clarity is the company that performs PDF accessibility remediation through Acquia Web Governance.

Some web security measures block the CommonLook PDF crawler. If you encounter issues with the PDF scan, allow-list these additional IP addresses and user agents:

• PDF scan IP addresses

  • 20.246.128.115

  • 20.113.18.110

• PDF scan user agents

  • Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36

  • Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko)