Managing team members

Important

Managing team members, including adding users, removing users, and assigning roles is a fully self-service capability. For security and compliance reasons, Acquia Support cannot add, remove, or modify user accounts on your behalf. Organization owners and administrators must perform these actions through the instructions on this page. For more information, visit Working with organization.

You can invite users to be members of a team. To do so, you must have the administer teams permission, which Cloud Platform grants to Team leads by default. Owners and Administrators can invite members to any team in the organization.

Inviting a member to a team

To invite an existing Cloud Platform user to a team:

Ensure that the user you want to invite to your team has a Cloud Platform user account.
Sign in to the Cloud Platform user interface as a user with the administer teams permission and select Manage in the top menu.
Select your organization.
Click Team Management.
In Members, click Invite member.
If you are an Owner or Administrator, select Administrator or Team Member, and click Continue.
Enter the email address of the user you want to add, and click Continue. To add multiple users, enter comma-separated email addresses.
(If you selected Team Member earlier) Select the team to which you want to add the user as a member, and click Continue.
(If you selected Team Member earlier) Select one or more roles to assign to the user on this team, and click Continue.

Note on Code Studio seats

If your organization uses Code Studio, new user invitations consume one seat from your license count. If you reach your limit, new invitations are blocked. For details on seat entitlements, visit Code Studio product guide and Why can I not manage certain seats in Code Studio?

Select Invite.
The system sends an email invite to the user. The user must accept the invitation.

As an alternative, you can invite a member to a team from the Organizations page as follows:

Ensure that the user you want to invite to your team has a Cloud Platform user account.
Sign in to the Cloud Platform user interface as a user with the administer teams permission and select Manage in the top menu.
In the information card for an organization, click Invite member and follow the preceding procedure.

The Members section of the Organizations > Team Management page also displays the following information:

Pending invitations: You can resend or cancel any pending invitations not yet accepted by the invited user.

Important

Email addresses for team member accounts shouldn’t have any kind of autoresponder enabled, or infinite ticketing loops can occur. For more information, see Issues with autoresponders.

Responding to invitations

When you invite a user to join a team, the user will receive an email from cloud.acquia.com. The email has a link for accepting the invitation. Selecting the link opens the account sign-in page at accounts.acquia.com. If an invited user doesn’t already have an Acquia account, the user must set one up before trying to sign in.

An invited user may also need to complete the following tasks:

Create a password complying with your organization’s password strength requirements.
Set up two-step authentication for their Acquia account, if your organization requires it.

After signing in to the Cloud Platform interface, the invited user can accept the invitation and join the team, with the roles and permissions given in the invitation.

Removing a member from a team

To remove a member from a team:

Note

Instead of removing a member from a team, you can change their role to one with lesser permissions. Select the Edit role to change a member’s role.

For more information about account security, see Best practices for team member departures. For information about deleting a user account from the Acquia platform, see GDPR Data Subject Rights requests.

Changing a team member’s roles

You assign one or more roles to a user when you invite them to a team in the organization. You can also later change the roles assigned to a team member.

To change a member’s role:

Sign in to the Cloud Platform user interface.
Select Manage in the top menu.
Select your organization.
Go to Team Management > Members.
On the line listing the member whose roles you want to change, select Edit roles.
In the Edit roles dialog box, select the roles you want the team member to have, and select Continue.
In the confirmation dialog box, select Save.

Troubleshooting access issues in Code Studio

Important

Inviting a member to a team

To invite an existing Cloud Platform user to a team:

Ensure that the user you want to invite to your team has a Cloud Platform user account.
Sign in to the Cloud Platform user interface as a user with the administer teams permission and select Manage in the top menu.
Select your organization.
Click Team Management.
In Members, click Invite member.
If you are an Owner or Administrator, select Administrator or Team Member, and click Continue.
Enter the email address of the user you want to add, and click Continue. To add multiple users, enter comma-separated email addresses.
(If you selected Team Member earlier) Select the team to which you want to add the user as a member, and click Continue.
(If you selected Team Member earlier) Select one or more roles to assign to the user on this team, and click Continue.

Note on Code Studio seats

Select Invite.
The system sends an email invite to the user. The user must accept the invitation.

As an alternative, you can invite a member to a team from the Organizations page as follows:

Ensure that the user you want to invite to your team has a Cloud Platform user account.
Sign in to the Cloud Platform user interface as a user with the administer teams permission and select Manage in the top menu.
In the information card for an organization, click Invite member and follow the preceding procedure.

The Members section of the Organizations > Team Management page also displays the following information:

Pending invitations: You can resend or cancel any pending invitations not yet accepted by the invited user.

Important

Email addresses for team member accounts shouldn’t have any kind of autoresponder enabled, or infinite ticketing loops can occur. For more information, see Issues with autoresponders.

Responding to invitations

An invited user may also need to complete the following tasks:

Create a password complying with your organization’s password strength requirements.
Set up two-step authentication for their Acquia account, if your organization requires it.

After signing in to the Cloud Platform interface, the invited user can accept the invitation and join the team, with the roles and permissions given in the invitation.

Removing a member from a team

To remove a member from a team:

Note

Instead of removing a member from a team, you can change their role to one with lesser permissions. Select the Edit role to change a member’s role.

Changing a team member’s roles

You assign one or more roles to a user when you invite them to a team in the organization. You can also later change the roles assigned to a team member.

To change a member’s role:

Sign in to the Cloud Platform user interface.
Select Manage in the top menu.
Select your organization.
Go to Team Management > Members.
On the line listing the member whose roles you want to change, select Edit roles.
In the Edit roles dialog box, select the roles you want the team member to have, and select Continue.
In the confirmation dialog box, select Save.

Troubleshooting access issues in Code Studio

Important

Inviting a member to a team

To invite an existing Cloud Platform user to a team:

Ensure that the user you want to invite to your team has a Cloud Platform user account.
Sign in to the Cloud Platform user interface as a user with the administer teams permission and select Manage in the top menu.
Select your organization.
Click Team Management.
In Members, click Invite member.
If you are an Owner or Administrator, select Administrator or Team Member, and click Continue.
Enter the email address of the user you want to add, and click Continue. To add multiple users, enter comma-separated email addresses.
(If you selected Team Member earlier) Select the team to which you want to add the user as a member, and click Continue.
(If you selected Team Member earlier) Select one or more roles to assign to the user on this team, and click Continue.

Note on Code Studio seats

Select Invite.
The system sends an email invite to the user. The user must accept the invitation.

As an alternative, you can invite a member to a team from the Organizations page as follows:

Ensure that the user you want to invite to your team has a Cloud Platform user account.
Sign in to the Cloud Platform user interface as a user with the administer teams permission and select Manage in the top menu.
In the information card for an organization, click Invite member and follow the preceding procedure.

The Members section of the Organizations > Team Management page also displays the following information:

Pending invitations: You can resend or cancel any pending invitations not yet accepted by the invited user.

Important

Email addresses for team member accounts shouldn’t have any kind of autoresponder enabled, or infinite ticketing loops can occur. For more information, see Issues with autoresponders.

Responding to invitations

An invited user may also need to complete the following tasks:

Create a password complying with your organization’s password strength requirements.
Set up two-step authentication for their Acquia account, if your organization requires it.

After signing in to the Cloud Platform interface, the invited user can accept the invitation and join the team, with the roles and permissions given in the invitation.

Removing a member from a team

To remove a member from a team:

Note

Instead of removing a member from a team, you can change their role to one with lesser permissions. Select the Edit role to change a member’s role.

Changing a team member’s roles

You assign one or more roles to a user when you invite them to a team in the organization. You can also later change the roles assigned to a team member.

To change a member’s role:

Sign in to the Cloud Platform user interface.
Select Manage in the top menu.
Select your organization.
Go to Team Management > Members.
On the line listing the member whose roles you want to change, select Edit roles.
In the Edit roles dialog box, select the roles you want the team member to have, and select Continue.
In the confirmation dialog box, select Save.

Troubleshooting access issues in Code Studio

Issue	Cause	Resolution or next steps
`User is blocked`	The user was removed from the Cloud Platform team, or the account access is pending. Access is inherited from Cloud Platform team membership.	Re-invite the user to the team. If recently added, ensure they have accepted the invitation email.
`Cannot merge code (Protected Branches)`	The user has the Developer role but attempts to merge to a protected branch like `main`.	An administrator must upgrade the user's role to Team Lead. For more information, visit Managing users and GitLab’s Project member permissions.
`Cannot add user (Seat Limit Reached)`	You have exceeded the total number of Code Studio seats purchased in your contract.	Check your Subscription usage page. If 100%, you must remove an inactive user to free a seat or contact your account manager for more entitlements. For more information, visit Assigning and revoking user seats.

Issue	Cause	Resolution or next steps
`User is blocked`	The user was removed from the Cloud Platform team, or the account access is pending. Access is inherited from Cloud Platform team membership.	Re-invite the user to the team. If recently added, ensure they have accepted the invitation email.
`Cannot merge code (Protected Branches)`	The user has the Developer role but attempts to merge to a protected branch like `main`.	An administrator must upgrade the user's role to Team Lead. For more information, visit Managing users and GitLab’s Project member permissions.
`Cannot add user (Seat Limit Reached)`	You have exceeded the total number of Code Studio seats purchased in your contract.	Check your Subscription usage page. If 100%, you must remove an inactive user to free a seat or contact your account manager for more entitlements. For more information, visit Assigning and revoking user seats.

Inviting a member to a team

Responding to invitations

Removing a member from a team

Changing a team member’s roles

Troubleshooting access issues in Code Studio

Inviting a member to a team

Responding to invitations

Removing a member from a team

Changing a team member’s roles

Troubleshooting access issues in Code Studio

Inviting a member to a team

Responding to invitations

Removing a member from a team

Changing a team member’s roles

Troubleshooting access issues in Code Studio

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