The Heartbeat feature uses different IP addresses than the other Acquia Optimize modules and features. Allowlist the IP for your region to ensure that it functions properly. For the list of Heartbeat IP addresses, visit Data hosting and security.
The Heartbeat feature lets you monitor your website in real-time 24/7 for slow response time or downtime. You can schedule reports or automated alerts, to be sent to assigned users when your site is down or takes too long to respond.
Acquia Optimize measures the response time of your site and provides details about any incidents of downtime, which gives your team the opportunity to quickly respond to problems and avoid any potential loss of business.
You can also use Heartbeat to set up exemptions for instances of planned downtime, such as server maintenance.
This collection provides instructions on how to use the Heartbeat feature.
The Heartbeat feature is included in all packages, there is nothing that needs to be set up.
For best results, use Heartbeat on your Homepage only.
This section provides instructions on how to configure or disable the Heartbeat feature.
Click Heartbeat (the heart icon), on the main dashboard toolbar.
Click the Configuration button (a gear icon) on the upper right side of the page.
The Heartbeat Configuration page opens.
This section provides information on the notices that Heartbeat provides.
Response time notification: Toggle the switch ON to receive an email if the site has a slow response time.
If there are no incidents registered for the page in the selected date range, the export file will be empty.
Fill in the following fields:
Downtime notification: Toggle the switch ON to receive an email if the site is down.
If there are no incidents registered for the page in the selected date range, the export file will be empty.
This section provides instructions on how to use and understand the information shown on the Heartbeat dashboard.
Click Heartbeat (the heart icon), on the toolbar.
Response time notification: Toggle the switch ON to receive an email if the site has a slow response time.
The export file is empty if there are no incidents registered for the page in the selected date range.
Downtime notification: Toggle the switch ON to receive an email if the site is down.
If there are no incidents registered for the page in the selected date range, the export file will be empty.
This section provides instructions on how to add exemptions for instances of planned downtime, for example, server maintenance.
Click Add new exemption on the top right side of the Checkpoint Exemptions page.
The Add Exemption page opens.
This section provides instructions on how to remove an exemption.
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Thu Sep 18 2025 08:56:54 GMT+0000 (Coordinated Universal Time)