Campaign Studio
Known issues
This page describes known issues in Campaign Studio:
The Primary Company segment filter heading is incorrect. The correct heading is Companies because the filter includes all company values.
Contacts don’t sync between Campaign Studio and Dynamics. This happens even if the plugin is properly configured and fields are correctly mapped. However, companies are synced.
Reports display the total number of times an asset was downloaded. Reports don’t take time periods into account. Download count and unique download count display the total numbers of downloads for that asset from the very beginning. The value doesn’t change even if you use the date filter.
Currently, it is not possible to capture the number of downloads for an asset by dates.
When searching for the contacts to whom a specific email is sent, you can’t view the contacts who received child email in a segment. Additionally, if you click the number of emails sent or read from the emails page, the system displays the results for contacts who were sent or who read the parent email.
Workaround:
You can get a contact list by changing the ID number in the search bar. For example, you can replace A in email_sent:#A with B as in email_sent:#B. To get a segment for such contacts, you must export the contact list and reimport it into a segment.
You can’t create a segment for a child email.
The “Visited a specific landing page” filter provides include and exclude operators. However, you can’t use the filter to identify a specific landing page. Therefore, the campaign builder can identify if a landing page was visited, but cannot identify the specific landing page.
In an email, the company field tokens aren’t populated with data if the action is “send email to user”. However, data is populated in the email if it is sent to others who are not users.
If you search for contacts with or without quotes, the results are inaccurate.
Workaround:
Search for a company name in the format: %Company Name%. Note that you might get inconsistent results.
If you have sent millions of emails and try to generate reports, Campaign Studio’s report generator might fail.
Workaround:
You can create reports with smaller results and leverage the “email me this report now” function.
The Facebook plugin can’t be authorized.
Workaround:
Use the Facebook Audience Segmentation or Facebook Lead Generation plugins instead of the Facebook plugin.
While generating reports, you might encounter a blank screen with the error message: “Oops, you broke it”. The report doesn’t render correctly.
Workaround:
In the URL of the report, update “view” to “edit”. You can update the report and revert the last filter you added.
Pie charts render if there is data for the widget. If there is no data, pie charts disappear.
Owner signature appears. The default signature is not leveraged.
In segment emails, the Published and Unpublished toggle bar doesn’t appear in the editor after an email is saved.
Workaround:
Ensure that you set Published to Yes before saving or publishing an email from the emails list.
The dynamic content field: “visited x url” doesn’t work.
Workaround:
Set up a segment by using a filter for Visited X URL. Trigger a campaign to the segment that adds a tag to contacts in the segment, and use the tag as the filter for the dynamic web content.
Emails sent through the API and viewed in the browser don’t swap out the subject token properly in the browser title.
Workaround:
The email renders as expected. However, the page title displays incorrectly in the browser.
Segments with the “Date Added” or “Date Identified” filter aren’t immediately populated with contacts created on the specified date or in the specified date range.
Workaround:
Contacts are added to segments with these filters when segments rebuild overnight and not in real-time. There is no workaround for immediate segmentation based on “Date Added” or “Date Identified”.
The ‘Share %’ column does not display any values on the Campaign Share page under Segments.
Workaround:
Currently, there is no known workaround.
Campaigns with multiple paths to an event are uneditable, and display the following warning:
You do not have access to the requested area/action.
Workaround:
A value of 3600 in the API token lifetime field is recognized as 3600 seconds (which then translates to 60 minutes), though the field indicates it is in minutes.
Values other than 3600 are properly recognized as minutes instead of seconds.
Workaround: Check the value of the API token lifetime field. If the value is 3600, change it to 60.
Users cannot select an unpublished landing page to use for a default 404 page from the General Settings section in Settings > Configuration. Users can also not use a third-party landing page as the landing page must be unpublished for the redirect to function.
Workaround: If you are using a non-Campaign Studio landing page as a 404 page, copy the HTML of your landing page and paste it into the code mode template located on the New Email page, and publish it. Alternatively, create a new 404 page using the Campaign Studio landing page builder.
Campaign Studio fails to send example emails if you use tokens as the sender address and send those emails without a contact preview. Campaign Studio displays the following error message:
Address in mailbox given [[Token]] does not comply with RFC 2822, 3.6.2.
This issue only occurs when using tokens in the From address field on the Advanced tab. This also applies when a fallback option is used.
Workaround:
Use a contact preview to successfully send example emails.
When previewing emails, the Select Contact field does not display all contacts when they have the same first and last name. Only the first contact in the instance with the shared name appears in the dropdown menu.
Workaround:
When previewing emails, add the contact’s ID number to the end of the email preview URL in the URL bar to see accurate results for the dynamic content in the email.
Large reports might time out when exporting in the .csv file format. Acquia recommends that you break down a large report into smaller batches and export smaller batch reports.
If you need a report urgently, create a Support ticket.
When you update the schedule of an existing scheduled report, Campaign Studio does not add the job with the new schedule.
Workaround:
When you need to update the schedule of an existing scheduled report:
Elfinder fails with a 401 Unauthorized message when using the Remember Me cookie for authentication.
Workaround:
Selecting HTML or Text in the Type field on the New Global Token page does not change the content editor type in the Content field.
Workaround:
Currently, there is no known workaround.
Incrementally reduce the contacts count to half on each failed request until the requests succeed. Repeat for every new request if necessary.
You can get a contact list by changing the ID number in the search bar. For example, you can replace A in email_sent:#A with B as in email_sent:#B. To get a segment for such contacts, you must export the contact list and reimport it into a segment.
You can’t create a segment for a child email.
The “Visited a specific landing page” filter provides include and exclude operators. However, you can’t use the filter to identify a specific landing page. Therefore, the campaign builder can identify if a landing page was visited, but cannot identify the specific landing page.
In an email, the company field tokens aren’t populated with data if the action is “send email to user”. However, data is populated in the email if it is sent to others who are not users.
If you search for contacts with or without quotes, the results are inaccurate.
Workaround:
Search for a company name in the format: %Company Name%. Note that you might get inconsistent results.
If you have sent millions of emails and try to generate reports, Campaign Studio’s report generator might fail.
Workaround:
You can create reports with smaller results and leverage the “email me this report now” function.
The Facebook plugin can’t be authorized.
Workaround:
Use the Facebook Audience Segmentation or Facebook Lead Generation plugins instead of the Facebook plugin.
While generating reports, you might encounter a blank screen with the error message: “Oops, you broke it”. The report doesn’t render correctly.
Workaround:
In the URL of the report, update “view” to “edit”. You can update the report and revert the last filter you added.
Pie charts render if there is data for the widget. If there is no data, pie charts disappear.
Owner signature appears. The default signature is not leveraged.
In segment emails, the Published and Unpublished toggle bar doesn’t appear in the editor after an email is saved.
Workaround:
Ensure that you set Published to Yes before saving or publishing an email from the emails list.
The dynamic content field: “visited x url” doesn’t work.
Workaround:
Set up a segment by using a filter for Visited X URL. Trigger a campaign to the segment that adds a tag to contacts in the segment, and use the tag as the filter for the dynamic web content.
Emails sent through the API and viewed in the browser don’t swap out the subject token properly in the browser title.
Workaround:
The email renders as expected. However, the page title displays incorrectly in the browser.
Segments with the “Date Added” or “Date Identified” filter aren’t immediately populated with contacts created on the specified date or in the specified date range.
Workaround:
Contacts are added to segments with these filters when segments rebuild overnight and not in real-time. There is no workaround for immediate segmentation based on “Date Added” or “Date Identified”.
The ‘Share %’ column does not display any values on the Campaign Share page under Segments.
Workaround:
Currently, there is no known workaround.
Campaigns with multiple paths to an event are uneditable, and display the following warning:
You do not have access to the requested area/action.
Workaround:
A value of 3600 in the API token lifetime field is recognized as 3600 seconds (which then translates to 60 minutes), though the field indicates it is in minutes.
Values other than 3600 are properly recognized as minutes instead of seconds.
Workaround: Check the value of the API token lifetime field. If the value is 3600, change it to 60.
Users cannot select an unpublished landing page to use for a default 404 page from the General Settings section in Settings > Configuration. Users can also not use a third-party landing page as the landing page must be unpublished for the redirect to function.
Workaround: If you are using a non-Campaign Studio landing page as a 404 page, copy the HTML of your landing page and paste it into the code mode template located on the New Email page, and publish it. Alternatively, create a new 404 page using the Campaign Studio landing page builder.
Campaign Studio fails to send example emails if you use tokens as the sender address and send those emails without a contact preview. Campaign Studio displays the following error message:
Address in mailbox given [[Token]] does not comply with RFC 2822, 3.6.2.
This issue only occurs when using tokens in the From address field on the Advanced tab. This also applies when a fallback option is used.
Workaround:
Use a contact preview to successfully send example emails.
When previewing emails, the Select Contact field does not display all contacts when they have the same first and last name. Only the first contact in the instance with the shared name appears in the dropdown menu.
Workaround:
When previewing emails, add the contact’s ID number to the end of the email preview URL in the URL bar to see accurate results for the dynamic content in the email.
Large reports might time out when exporting in the .csv file format. Acquia recommends that you break down a large report into smaller batches and export smaller batch reports.
If you need a report urgently, create a Support ticket.
When you update the schedule of an existing scheduled report, Campaign Studio does not add the job with the new schedule.
Workaround:
When you need to update the schedule of an existing scheduled report:
Elfinder fails with a 401 Unauthorized message when using the Remember Me cookie for authentication.
Workaround:
Selecting HTML or Text in the Type field on the New Global Token page does not change the content editor type in the Content field.
Workaround:
Currently, there is no known workaround.
Incrementally reduce the contacts count to half on each failed request until the requests succeed. Repeat for every new request if necessary.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Campaign Studio