Acquia CDP

Alert responses

The following table lists the alert responses that you receive through email while performing various actions:

Email subject

Description

Customer 360 Profiles - Issue

The 360 Profiles refresh workflow is delayed or failed. This issue is resolved by the CDP team.

AIF Runner Failure

The Scheduled Input Connector workflow failed.

AIF SLA Error Completion Notice

The error in the Scheduled Input Connector workflow is resolved and the workflow is successful.

AIF SLA Error Delay

The Input Connector is ingesting data during the BI step of the data refresh process. During data ingestion, CDP does not update data and the CDP team cannot intervene.

AIF threshold exceeded

The Input Connector attempted to load more than 120 files, exceeding the maximum threshold limit of 120 files at a time. The CDP team ensures that these files are ingested through separate batches.

Campaign Failure (Do Not Rerun)

A campaign failed due to a generic issue. Ensure that you do not rerun the campaign. This issue is resolved by the CDP team.

ACTION REQUIRED - Campaign Failure - Connector Issue

A campaign failed due to an issue with the Output Connector.

Campaign Failure - Manually Started Campaign

A manual campaign failed. The CDP team does not look into the issue because it is not a scheduled campaign.

Campaign Failure

A campaign failed due to a missing directory.

ACTION REQUIRED - Campaign Failure - SFTP Destination Server Issue

A campaign failed due to a connection timeout. This is usually an issue on the destination.

Campaign Notification - Manual re-run successful

The CDP Alerts team reran a failed campaign so that the campaign is completed.

ACTION REQUIRED - Campaign Notification - Failure

A campaign failed due to changes in the campaign’s configuration.

Record Counter check for feeds - no records received

The Scheduled Input Connector run picked the files with no records.

Record counter check for feeds - less records received

The Scheduled Input Connector run received less number of files than the configured number.

Data Refresh Delay - Actions Completed

The Data Refresh Delay workflow is completed.

Campaign Failure - Facebook Outage

A campaign failed due to a Facebook outage.

Data Refresh Delay - Metrics/IQ Refreshed

The delayed metrics or IQ runner workflow is completed.

Interactive Query Runner Default Delay

The metrics or IQ runner workflow is delayed or in progress.

Interactive Query Runner Default Failure

The metrics or IQ runner workflow failed. This issue is resolved by the CDP team.

ACTION REQUIRED - Data Not Imported - Missing Feeds

The Scheduled Input Connector run did not pick any files.

Report Failure

A generic report failure where more details are available in the description of the email.

Report Failure - Manually Started Report

A manual report failed. The CDP team does not look into the issue because it is not a scheduled report.

Data Refresh - Completed

The data refresh process is completed.

Data Refresh Delay

The data refresh process is delayed.

Webtag Issue

The majority of the webtags resulted in 400 or 401 error codes. You must fix the error on the site.

Campaign Notification - Zero Audience

The scheduled campaign returned a zero audience count.

Report Notification - Zero Audience

The scheduled report returned a zero audience count.