Acquia CDP
ESP - Salesforce Marketing Cloud
The ESP - Salesforce Marketing Cloud (SFMC) connector was earlier known as ExactTarget.
Create Customer Data Platform (CDP) users in the SFMC application and share at least one admin account with Acquia.
Enable Automation Studio for the connector.
Before integrating CDP with SFMC, see Email
CDP pulls the following information from your application:
Full master contact list with the latest main subscription status
Send, open, click, bounce, subscription, and unsubscription events
Daily: yes
Historical load: past three months of events
Earlier, CDP had an integration with SFMC’s legacy ExactTarget SOAP API. However, the SOAP API only functions with the Classic tools in Marketing Cloud and does not scale well for high volume. Therefore, to import data from Salesforce to CDP, Acquia requires that you configure the SFMC Automation Studio to schedule tracking extracts of the necessary data to an sFTP.
CDP pushes audience and content to data extensions. You can have multiple data extensions. For example, abandoned cart and browse campaigns. The connector adds data to an existing data extension by doing Add & Update or Upsert. In one data extension, all data for a given record is overwritten with the latest data.
The following is an example of pushing different campaigns to the same data
extension. A change in CAMPAIGN_ID changes the fields populated because
the second campaign pushes different content to the same data extension.
The following are the details about the destination table:
A tenant can have multiple destination tables.
Typically, Acquia creates one table per content type that you want to send. You can request Acquia to create additional tables, if required.
One destination table corresponds to one data extension in SFMC. The name of
that destination table is prefixed with A1_ in the corresponding data
extension.
If the data extension already exists, the creation of the destination table fails.
You must ensure that your destination table contains all the columns that you might need for your campaigns. For example, if you plan to use the destination table to run an abandoned cart campaign, you can get all the usual product-related attributes, such as product sale price, product URL, product image URL, product name, product number, added to the table.
The following is the format for the column names in the destination table:
[name of the UDM+ table]_[name of the column in that UDM+ table
For example, customersummary_email, customersummary_mastercustomerid,
product_name, product_sourceproductnumber, product_producturl.
By default, CDP exports specific columns:
campaign_id
campaign_executionid
campaign_executiondate
Any field that ends with . For example,
Sample use cases:
The following example explains the use cases for exporting customer attributes, product attributes, or both:
Only customer attributes: Export these attributes to enrich existing customer attributes on SFMC with CDP insights such as segments, ML models, and customer summary attributes. Examples of customer summary attributes are number of purchases and last time purchase date.
Only product attributes: Export these attributes to provide the list of recommended products, abandoned cart items, and browsed products. This table must include an email address field as the key column to link customers to the Data Extension table.
customer + product attributes: Export these attributes to have a combination of the preceding use cases.
To set up SFMC, you must do the following:
Provide Acquia with an SFMC user interface user.
This enables Acquia Support to connect to the connector for troubleshooting.
To create an API user:
Log in to the SFMC user interface, access the Admin section, click My Users > Create.
Specify the following details:
Name: Enter the CDP API user name.
Reply Email Address: Enter the CDP mailing list that was created
for your account. For example, [email protected].
Notification Email Address: Enter the CDP mailing list that was
created for your account. For example, [email protected].
Username: Enter a unique user name. Acquia recommends that you set
this value to be something unequivocal. For example,
yourcompanynameagiloneapiuser.
Timezone: Select GMT.
API User: Select this checkbox.
Culture code: Select English.
Set the following user permissions:
Administrative data management
Grant the user access to the web services
Manage data extension data and retention policy
Set the following values for Marketing Cloud permissions and roles:
Applications for user: Email and Automation Studio
Marketing Cloud roles for user: Marketing Cloud Administrator
Share SFMC FTP information with Acquia. Your SFMC account is connected to an FTP account. The FTP account is used for data import and export feeds. To connect to CDP, you must have:
FTP url
FTP username
FTP password
The subscriber key is used to send emails. Each SFMC instance has a unique data extension configuration.
To obtain this information from your SFMC instance:
In your SFMC account, click Subscribers > Data Extensions > Create.
Obtain the name of the SFMC subscriber key from the drop-down menu after Email Address or Subscriber Key.
To configure and schedule file extracts:
Click Journey Builder > Automation Studio. For more information, see Marketing Cloud Journeys and Automations.
Click Activities > Create Activity > Data Extract. For more information, see Data Extract Activity and Automation Studio Activities.
Enter the following details:
Name: Enter the name of the data extract activity.
Description: Enter the description for the data extract activity.
File Naming Pattern: Specify the pattern for the file name. For
example, <fileName>_%%Year%%%%Month%%%%Day%%.zip.
Extract Type: Select a type of extract. For example,
Tracking Extract. For more information, see Extract Types and Configure a Tracking Extract.
To get a destination table with specific columns created in CDP, contact Acquia Support.
Create a CDP campaign to leverage the newly created destination table with specific columns.
For more information on the destination table, see Destination table.
Acquia CDPcustomersummary_emailpitem_limit_count: This column is required if product content is used
in campaigns.
For recurring campaigns, you must define the primary key for the destination
table. Acquia recommends that you select PK in the CDP user interface for
the following columns:
customersummary_mastercustomerid
customersummary_email
campaign_id
campaign_executionid
pitem_limit_count (for product-related content).
You can export both customer and product attributes through the same destination table. However, in that case, customer attributes are duplicated.
You can request Acquia to set the must-have attributes in your campaign as required fields in the destination table.
This API user must be able to retrieve data, extract data, create data extensions, and push data to data extensions.
After the user is created, share the details with Acquia.
Click Next.
In Configuration, select the following options:
Extract Conversions
Extract Not Sent
Extract Send Jobs
Extract Subscribers
Extract Unsubs
Extract Bounces
Extract Clicks
Extract Opens
Extract Sent
Extract Survey Responses
Click Next.
Click Finish.
Click Activities > Create Activity > File Transfer.
For more information, see File Transfer.
Enter the following details:
Name: Enter the name of the file transfer activity.
File Action: Select Move a File From Safehouse.
Click Next.
In Configuration, specify the same name pattern in File Naming Pattern as you specified earlier.
Click Next.
Click Overview > New Automation.
In Workflow, drag and drop the data extract and file transfer activities created earlier.
Ensure that you select the activities that you created earlier, and do not create new data extract or file transfer activities.
Click Schedule and select the time when you want to trigger the automation process.
Repeat the process for daily incremental extracts.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
customersummary_emailpitem_limit_count: This column is required if product content is used
in campaigns.
For recurring campaigns, you must define the primary key for the destination
table. Acquia recommends that you select PK in the CDP user interface for
the following columns:
customersummary_mastercustomerid
customersummary_email
campaign_id
campaign_executionid
pitem_limit_count (for product-related content).
You can export both customer and product attributes through the same destination table. However, in that case, customer attributes are duplicated.
You can request Acquia to set the must-have attributes in your campaign as required fields in the destination table.
This API user must be able to retrieve data, extract data, create data extensions, and push data to data extensions.
After the user is created, share the details with Acquia.
Click Next.
In Configuration, select the following options:
Extract Conversions
Extract Not Sent
Extract Send Jobs
Extract Subscribers
Extract Unsubs
Extract Bounces
Extract Clicks
Extract Opens
Extract Sent
Extract Survey Responses
Click Next.
Click Finish.
Click Activities > Create Activity > File Transfer.
For more information, see File Transfer.
Enter the following details:
Name: Enter the name of the file transfer activity.
File Action: Select Move a File From Safehouse.
Click Next.
In Configuration, specify the same name pattern in File Naming Pattern as you specified earlier.
Click Next.
Click Overview > New Automation.
In Workflow, drag and drop the data extract and file transfer activities created earlier.
Ensure that you select the activities that you created earlier, and do not create new data extract or file transfer activities.
Click Schedule and select the time when you want to trigger the automation process.
Repeat the process for daily incremental extracts.
If this content did not answer your questions, try searching or contacting our support team for further assistance.