Acquia CDP
Alert responses
The following table lists the alert responses that you receive through email while performing various actions:
| Email subject | Description |
|---|---|
| Customer 360 Profiles - Issue | The 360 Profiles refresh workflow is delayed or failed. This issue is resolved by the CDP team. |
| AIF Runner Failure | The Scheduled Input Connector workflow failed. |
| AIF SLA Error Completion Notice | The error in the Scheduled Input Connector workflow is resolved and the workflow is successful. |
| AIF SLA Error Delay | The Input Connector is ingesting data during the BI step of the data refresh process. During data ingestion, CDP does not update data and the CDP team cannot intervene. |
| AIF threshold exceeded | The Input Connector attempted to load more than 120 files, exceeding the maximum threshold limit of 120 files at a time. The CDP team ensures that these files are ingested through separate batches. |
| Campaign Failure (Do Not Rerun) | A campaign failed due to a generic issue. Ensure that you do not rerun the campaign. This issue is resolved by the CDP team. |
| ACTION REQUIRED - Campaign Failure - Connector Issue | A campaign failed due to an issue with the Output Connector. |
| Campaign Failure - Manually Started Campaign | A manual campaign failed. The CDP team does not look into the issue because it is not a scheduled campaign. |
| Campaign Failure | A campaign failed due to a missing directory. |
| ACTION REQUIRED - Campaign Failure - SFTP Destination Server Issue | A campaign failed due to a connection timeout. This is usually an issue on the destination. |
| Campaign Notification - Manual re-run successful | The CDP Alerts team reran a failed campaign so that the campaign is completed. |
| ACTION REQUIRED - Campaign Notification - Failure | A campaign failed due to changes in the campaign’s configuration. |
| Record Counter check for feeds - no records received | The Scheduled Input Connector run picked the files with no records. |
| Record counter check for feeds - less records received | The Scheduled Input Connector run received less number of files than the configured number. |
| Data Refresh Delay - Actions Completed | The Data Refresh Delay workflow is completed. |
| Campaign Failure - Facebook Outage | A campaign failed due to a Facebook outage. |
| Data Refresh Delay - Metrics/IQ Refreshed | The delayed metrics or IQ runner workflow is completed. |
| Interactive Query Runner Default Delay | The metrics or IQ runner workflow is delayed or in progress. |
| Interactive Query Runner Default Failure | The metrics or IQ runner workflow failed. This issue is resolved by the CDP team. |
| ACTION REQUIRED - Data Not Imported - Missing Feeds | The Scheduled Input Connector run did not pick any files. |
| Report Failure | A generic report failure where more details are available in the description of the email. |
| Report Failure - Manually Started Report | A manual report failed. The CDP team does not look into the issue because it is not a scheduled report. |
| Data Refresh - Completed | The data refresh process is completed. |
| Data Refresh Delay | The data refresh process is delayed. |
| WebTag Issue | The majority of the WebTags resulted in 400 or 401 error codes. You must fix the error on the site. |
| Campaign Notification - Zero Audience | The scheduled campaign returned a zero audience count. |
| Report Notification - Zero Audience | The scheduled report returned a zero audience count. |
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If this content did not answer your questions, try searching or contacting our support team for further assistance.
Acquia CDP