With the near real-time pipeline feature, you can effectively monitor and respond to customer interactions, ensuring timely and personalized engagement.

Viewing near real-time events¶

1. Sign in to the CDP user interface.
2. Click 360 Profiles.
3. To search for a customer:

   1. Enter any of the following details of the customer:

      • First Name

      • Last Name

      • Email

      • Phone

      • Source Customer Number

      • Address

      • City

      • State

      • Zip

      • Country

   2. Clear the Exact Match Only checkbox.

   3. Click Search.

4. Click the required customer record from the search results.
5. Click the Journey tab.
   The A360 Profiles UI displays all the latest events processed within a delay of 1 to 2 minutes.