Known issues in Acquia Cloud Site Factory

This page describes any known issues with Acquia Cloud Site Factory.

  • The Acquia Cloud pipelines feature is not available for Acquia Cloud Site Factory

  • Drush 9 requires the 2.x version of the Acquia Cloud Site Factory Connector

    To use Drush 9 with your Acquia Cloud Site Factory websites, you must use the 2.x version of the Acquia Cloud Site Factory Connector module.

  • Drush 8.1.16 requires Acquia Cloud Site Factory Connector version 1.44 or greater

    To use Drush 8.1.16 or greater with your websites, you must use version 1.44 or greater of the Acquia Cloud Site Factory Connector module for your version of Drupal.

  • PHP 7.1 requires Acquia Cloud Site Factory Connector version 1.40 or greater

    To use PHP 7.1 with your websites, you must use version 1.40 or greater of the Acquia Cloud Site Factory Connector module for your version of Drupal.

  • Drush 8 and 9 cache clears can cause deployment failures

    When drush cache clear is included in a db-update hook in Acquia Cloud Site Factory, multiple website deployments fail due to race conditions.

    Workarounds – Use the master branch of Drush. In the db-update hook, export the following environment variable, which forces Drush to move its cache directory into a site-specific directory:

    export DRUSH_PATHS_CACHE_DIRECTORY=/tmp/.drush/${db_role}
    
  • Website management console displays fields with incorrect data

    The Users and Posts fields in the table display of the Site Factory Management Console do not display correct data, and will be removed in an upcoming Acquia Cloud Site Factory release.

  • Unicode characters and emoji are not supported in branch names

    If a branch name contains a Unicode character, such as an emoji, Acquia Cloud Site Factory will display a Failure due to fatal system error message when users attempt to switch to that branch. This error affects all Acquia Cloud-related products.

  • Adding a path-based domain completes with an error message

    Adding path-based domains to a website will succeed, but the domain name server (DNS) lookup failure will display an error.

  • Incorrect concurrency values are displayed for task logs

    The Task log webpage displays incorrect values for Concurrency when users attempt to view detailed task information.

  • Acquia Dev Desktop overwrites settings.php

    The acsf-init command in Acquia Cloud Site Factory removes lines in settings.php inserted by Acquia Dev Desktop. Workaround - Remove the changes made by Acquia Dev Desktop to your settings.php file with git stash before executing the acsf-init command, unstashing the changes afterward.

  • Local development using Microsoft Windows is unsupported

    The Acquia Cloud Site Factory Connector module is incompatible with local filesystem paths in Microsoft Windows. Workaround - Either develop your website locally using a different operating system, or set up a Linux-based virtual machine for local development.

  • Customizations to php.ini unavailable to command-line applications

    Unlike other Acquia Cloud-hosted websites, Acquia Cloud Site Factory does not allow you to bypass the inclusion of your environment’s php.ini by clearing the PHPRC environment variable.

  • Update the code distribution provided in your repository before beginning development

    The code distribution provided when a new Acquia Cloud Site Factory account is provisioned should be replaced with the distribution of your choice before development begins.

  • Path-based domains and code deployments

    If your production deployments include database update tasks which alter production data, path-based domains may temporarily display incorrectly, until Acquia Cloud Site Factory applies the updates.

If you encounter any difficulties with your Acquia Cloud Site Factory subscription, contact Acquia Support for assistance.

Contact supportStill need assistance? Contact Acquia Support

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