This document answers frequently asked questions about the Consent Manager, cookie banner, and cookie settings.
For more assistance on the Consent Manager functionality, see the user guide article:
Why doesn't the scan catch all of the cookies?
Why are some cookies missing from the scan?
A: The scheduled scan picks up cookies, but some may be missed. The most common reasons are:
Some remedies:
For cookies that you know are present but sometimes are missed by the scan, we offer a manual setup and exemption feature for specific cookies.
See the following user guide articles:
If the problem persists, contact our support team.
Where are cookie preferences saved?
Are cookie preferences saved on my website?
Are cookie preferences saved on an Acquia server?
Where are cookie preferences saved?
What information about cookie preference is stored?
A: Cookie preferences are handled in this way:
The cookie preference is stored in the cookie that is saved to the browser of the website visitor.
For more information, see the user guide articles:
UUID: The unique ID for the user device that received the cookie.
This ID is gone from the user's device when the cookies on that device are deleted by the user. When the UUID is gone, the user can no longer request the record of the cookie consent.
View the log in the platform under Data Privacy - Consent Log.
For more information, see the user guide article:
Data Privacy ->
Why are some non-essential cookies placed on my visitors' browsers?
Why are cookies put on the customer's browser even though they declined?
For more information, see the user guide article:
What if I get some new cookies on my website?
I have some uncategorized cookies, how do I fix it so that they are blocked with the cookie banner?
A: Cookies are not blocked until they are categorized. There are two ways to configure them so that they are categorized correctly manually or with the scan.
For more information, see the user guide article:
For more information and a full explanation, see Consent Manager for Developers.
Can I change the font and colors on the cookie banner?
Can I edit the typeset and color scheme of the cookie banner?
The cookie banner font automatically adapts to the font type that is set on the website in the <body> tag. So if a website uses font type Arial as the font set in <body> then the cookie banner also shows with font type Arial.
How can I set it up so that cookies are applied after the visitor consents?
How can I change when cookies are sent to the visitor?
HTML attributes must be added to content elements on your website if you only want them to load after a consent choice has been provided by the visitor.
For example, if you use Google Analytics on your website and only want the script to load once a visitor has accepted Statistics cookies, you need to mark up the Google Analytics script with an HTML attribute.
For more information and instructions, see the Acquia Optimize for Developers article:
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Tue Sep 30 2025 14:00:08 GMT+0000 (Coordinated Universal Time)