What can I do if my scan stops?

If the scan repeatedly stops before it is finished, consider these causes and solutions:

• If the scan is not the first scan, the issue typically results from post-processing failure. Rescan the website through the on-demand scan feature.
• It is possible that the scan is actually completed, but the data processing from the scanner to your tenant database has failed. Rescan the website through the on-demand scan feature. This process requires two or more hours, particularly for large domains. 

Read How to do an on-demand scan for instructions.

If the problem persists, Contact Acquia Support.