What can I do if my scan stops before completion?

If the scan repeatedly stops before completion, consider the following causes and solutions:

• If the scan is not the first scan, the issue typically results from post-processing failure. Rescan the website through the on-demand scan feature.
• It is possible that the scan is actually completed, but the data processing from the scanner to your tenant database has failed. Rescan the website through the on-demand scan feature. This process requires 2 or more hours to complete, particularly for large domains.

If the problem persists, select Contact support in the Help menu to start a chat, or email Acquia Support.