Introduction

This document provides instructions on how to locate and fix broken images.

Navigation

1. Log in to your Web Governance account.
2. Select the domain that you want to work with.
3. Expand the left menu bar if the options are not visible.
4. Click Content Quality to expand the menu.
5. Click Broken Content to expand the sub-menu.
6. Select Broken images.

How to mark a broken image as fixed

1. Log in to your Web Governance account.
2. Select the domain that you want to work with.
3. Expand the left menu bar if the options are not visible.
4. Click Content Quality to expand the menu.
5. Click Broken Content to expand the sub-menu.
6. Select Broken images.
7. Select the All broken images tab.
8. Click Action on the same row as a broken image.
9. Select Mark as fixed for one or more broken images.

This option marks the selected broken image links as fixed. They are included in subsequent scans. If the error returns, it appears again in the broken links list after the next scan. Select this option when the error is actually fixed by the web team on the HTML code of the webpage, or if it is a temporary known issue (for example, in an unpublished state).

When to mark an issue as fixed

Use this option to signal to your colleagues that the issue has been resolved. Some instances that this option is useful for include: 

• Marks the issue as fixed. It is included in subsequent scans and if the error returns, it appears again in the broken links list. 
• If the error is actually fixed by the web team on the HTML code of the webpage.
• If the error is confirmed to be a temporary (for example, in an unpublished state) known issue. 

Issues that are marked as Fixed are still included in future scans and can be flagged again if the error persists.

How to ignore an issue

1. Log in to your Web Governance account.
2. Select the domain that you want to work with.
3. Expand the left menu bar if the options are not visible.
4. Click Content Quality to expand the menu.
5. Click Broken Content to expand the sub-menu.
6. Select Broken images.
7. Select the All broken images tab.
8. Click Action on the same row as a broken image.
9. Select Mark as fixed for one or more broken images.
10. Select Mark as ignored.

When to ignore an issue

This option instructs the scan to permanently ignore this broken image link. For best results, use this option:

• If a link is incorrectly marked as broken
• If you wish to  ignore spelling issues on a single-page basis
• If you need to ignore all other issues on a domain level

Issues that are set to Ignore are permanently omitted from future scans and compliance scores. 

How to unignore an issue

You can reinstate a previously ignored image link with the following steps:

1. Log in to your Web Governance account.
2. Select the domain that you want to work with.
3. Expand the left menu bar if the options are not visible.
4. Click Content Quality to expand the menu.
5. Click Broken Content to expand the sub-menu.
6. Select Broken images.
7. Select the Ignored tab above the list.
8. Select one or more broken images.
9. Click Action.
10. Select Unignore.

How to mark an image as not fixed

You can reinstate broken image links that have previously been marked as fixed with the following steps:

1. Log in to your Web Governance account.
2. Select the domain that you want to work with.
3. Expand the left menu bar if the options are not visible.
4. Click Content Quality to expand the menu.
5. Click Broken Content to expand the sub-menu.
6. Select Broken images.
7. Select the Marked as fixed tab above the list.
8. Select one or more broken images.
9. Click Action.
10. Select Mark as not fixed.

How to handle broken images