Prerequisite

The Heartbeat feature uses different IP addresses than the other Web Governance modules and features. Allowlist the IP for your region to ensure that it functions properly. For the list of Heartbeat IP addresses, visit Data hosting and security.

Introduction

The Heartbeat feature lets you monitor your website in real-time 24/7 for slow response time or downtime. You can schedule reports or automated alerts, to be sent to assigned users when your site is down or takes too long to respond.

Web Governance measures the response time of your site and provides details about any incidents of downtime, which gives your team the opportunity to quickly respond to problems and avoid any potential loss of business.

You can also use Heartbeat to set up exemptions for instances of planned downtime, such as server maintenance.

This collection provides instructions on how to use the Heartbeat feature.

• Heartbeat uses random IP addresses. Heartbeat does not use JavaScript on the page so there is no analytics data that could alter your statistics values.

Setup

The Heartbeat feature is included in all packages, there is nothing that needs to be set up.

Configuration

This section provides instructions on how to configure or disable the Heartbeat feature.

1. Select Heartbeat (the heart icon), on the main dashboard toolbar.

   

2. Select the Configuration button (a gear icon) on the upper right side of the page.

   

   The Heartbeat Configuration page opens.

   
3. Fill in the fields:
   • Status: Toggle the switch ON to enable this feature. By default, this feature is ON.
     • URL: Enter the full URL, be sure to include all address elements 
       (http : // www. your domain name.com).
     • Ping Intervals: The default setting is 5 minutes.
     • Select Save to save the changes.

Notifications

This section provides information on the notices that Heartbeat provides.

• Response time notification: Toggle the switch ON to receive an email if the site has a slow response time.

  Note

  If there are no incidents registered for the page in the selected date range, the export file will be empty.

  

  Fill in the following fields:

  • Response time: Select the drop-down arrow and select a response time notification threshold.
  • Response time notification: Select the drop-down arrow and select the number of minutes of slow response time that should pass before the system sends an email.
  • Email receiver: Enter the email address for the alert to be sent to. Add as many as needed, and separate them with a space.
  • Select Save to save the changes.

• Downtime notification: Toggle the switch ON to receive an email if the site is down.

Heartbeat dashboard

This section provides instructions on how to use and understand the information shown on the Heartbeat dashboard.

1. Navigate to the domain dashboard.

2. Select Heartbeat (the heart icon), on the toolbar.

   
3. The Heartbeat landing page opens.
4. Toolbar buttons: On the top right side of the page, select:
   • Exports: Select the export icon. The current page is downloaded locally in CSV format.
   • +Add new check: The Heartbeat Checkpoint Information pane slides open. Provide the following information to create a new check:
     • Status: Toggle the switch OFF or ON to disable or enable this feature.
     • URL: Enter the full URL, be sure to include all elements of the address (http: // www. domain name.com).
     • Ping Intervals: Select the drop-down arrow and select the ping intervals for the website status.
       • 1 minute
       • 5 minutes

     • Response time notification: Toggle the switch ON to receive an email if the site has a slow response time.

       Note

       The export file is empty if there are no incidents registered for the page in the selected date range.

Exemptions

This section provides instructions on how to add exemptions for instances of planned downtime, for example, server maintenance.

Add an exemption

1. Navigate to the domain dashboard.
2. Select Heartbeat (the heart icon) on the toolbar to open the Heartbeat landing page.
3. Select Exemption on the top right side of the page.

4. Select Add new exemption on the top right side of the Checkpoint Exemptions page.

   

5. The Add Exemption page opens.

   
6. Fill in the fields:
   • Repeat: Select the drop-down arrow and select a repeat frequency.
     • None
     • Daily
     • Weekly
     • Monthly.
   • Start date: Use the date-picker to select a start date and time.
   • End date: Use the date-picker to select an end date and time.
   • Exemption options: Tick to select an exemption option:
     • Exemption time is not part of the downtime calculation.
     • Exemption time is part of the downtime calculation (if you have 1 hour exemption time and no other downtimes in one day, your uptime will be shown as 95.83% uptime).
   • Description: Enter a free-text description of this exemption.
7. Select Save to save the changes. The pane closes and the new exemption is on the list.

Edit an exemption

1. On the same row as an exemption, Select the gear icon. The Details pane opens for the exemption.
2. Edit as needed.
3. Select Save to save the changes.

Remove an exemption

This section provides instructions on how to remove an exemption.

1. On the same row as an exemption, Select Delete (the trashcan icon).
2. A dialog opens asking, Are you sure you want to delete this exemption? Select Cancel to cancel the action or OK to delete the exemption.
3. The dialog closes and the exemption is gone from the list.

How to use Web Governance Heartbeat

• Fill in the following fields:
  • Time to Warning: Select the drop-down arrow and select the amount of time the site should be down before the system sends a notification.
  • Email receiver: Enter the email address for the alert to be sent to. Add as many as needed, and separate them with a space.
  • Notification when the downtime ends: Turn the switch ON to receive an email when the system is back up. The service message is sent to the same email.
  • Select Save to save the changes.

• Fill in the following fields:
  • Time to Warning: Select the drop-down arrow and select the amount of time the site should be down before the system sends a notification.
  • Email receiver: Enter the email address for the alert to be sent to. Add as many as needed, and separate them with a space.
  • Notification when the downtime ends: Turn the switch ON to receive an email when the system is back up. The service message is sent to the same email.
  • Select Save to save the changes.