We've put together a list of common troubleshooting tasks to try before submitting a DAM support case.
 

Steps to follow 

Confirm you’re using a supported browser              Learn how

Turn off all web browser plug-ins and add-ons      Learn how

Try incognito mode                                               Learn how

Clear browser cache                                           Learn how

Turn off Virtual Private Network (VPN)

Completing these steps can often solve issues like: 

• Pages or sections not loading

• Buttons not displaying or working correctly 

• Dashboard messages not loading

• Failing or erring uploads

• Odd characters in metadata fields

• Comments not working in the Workflow app

• Site logo not appearing

Troubleshooting checklist

We've put together a list of common troubleshooting tasks to try before submitting a DAM support case.
 

Steps to follow 

Confirm you’re using a supported browser              Learn how

Turn off all web browser plug-ins and add-ons      Learn how

Try incognito mode                                               Learn how

Clear browser cache                                           Learn how

Turn off Virtual Private Network (VPN)

VPNs can impact site performance by blocking certain sites from loading or performing as expected. Typically, you can turn off VPN by going to your computer's settings or system preferences.

 

Completing these steps can often solve issues like: 

• Pages or sections not loading

• Buttons not displaying or working correctly 

• Dashboard messages not loading

• Failing or erring uploads

• Odd characters in metadata fields

• Comments not working in the Workflow app

• Site logo not appearing

Still experiencing the issue? Learn how to submit a support case.