All DAM users can submit a support case to ask questions, resolve issues, or submit product feedback.
Troubleshooting checklist
Complete these troubleshooting steps before submitting a case.
If you’re still experiencing the issue, submit a support case. Log in to the DAM Community through SSO, then click Contact support in the main menu.
We’re able to assist you with:
For case types that involve troubleshooting an issue, you’ll be asked for specific information like the app where the issue is happening.
In the open-ended field, the more information you provide us, the faster we can understand and resolve the issue. Consider adding these details:
To access your support cases submitted through the form or chat, click Support in the main navigation and select My support cases. You can see the case numbers, subjects, statuses, and more.
When you need help or have questions about your Acquia DAM site, DAM Customer Support can be reached during our office hours.
North America: Monday - Friday | 6 a.m - 7 p.m CT
Europe: Monday - Friday | 10 a.m - 6 p.m CET
India: Monday - Friday | 3 p.m - 11 p.m GMT+5:30
Our offices are closed during the following holidays:
Europe
India
If this content did not answer your questions, try searching or contacting our support team for further assistance.
All DAM users can submit a support case to ask questions, resolve issues, or submit product feedback.
Troubleshooting checklist
Complete these troubleshooting steps before submitting a case.
If you’re still experiencing the issue, submit a support case. Log in to the DAM Community through SSO, then click Contact support in the main menu.
We’re able to assist you with:
For case types that involve troubleshooting an issue, you’ll be asked for specific information like the app where the issue is happening.
In the open-ended field, the more information you provide us, the faster we can understand and resolve the issue. Consider adding these details:
To access your support cases submitted through the form or chat, click Support in the main navigation and select My support cases. You can see the case numbers, subjects, statuses, and more.
When you need help or have questions about your Acquia DAM site, DAM Customer Support can be reached during our office hours.
North America: Monday - Friday | 6 a.m - 7 p.m CT
Europe: Monday - Friday | 10 a.m - 6 p.m CET
India: Monday - Friday | 3 p.m - 11 p.m GMT+5:30
Our offices are closed during the following holidays:
Europe
India
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Acquia DAM