Your case will be routed to a customer support specialist, who provides product expertise by case submission as well as live chat and phone. They handle a high volume of cases, getting to know and understand the needs of hundreds of admins and power users. They’ll reproduce and troubleshoot your issue based on your site setup and permissions, then follow up with you via email.
If the issue requires additional review, the case might be routed to technical specialists or Acquia’s Product and Integration teams for further investigation and resolution.
From there, we will continue to keep you updated on the progress of your case going forwards based on the level of priority.
My support cases
To access your support cases submitted through the form or chat, click Support in the main navigation and select My support cases. You can see the case numbers, subjects, statuses, and more.
Hours
When you need help or have questions about your Acquia DAM site, DAM Customer Support can be reached during our office hours.
Your case will be routed to a customer support specialist, who provides product expertise by case submission as well as live chat and phone. They handle a high volume of cases, getting to know and understand the needs of hundreds of admins and power users. They’ll reproduce and troubleshoot your issue based on your site setup and permissions, then follow up with you via email.
If the issue requires additional review, the case might be routed to technical specialists or Acquia’s Product and Integration teams for further investigation and resolution.
From there, we will continue to keep you updated on the progress of your case going forwards based on the level of priority.
My support cases
To access your support cases submitted through the form or chat, click Support in the main navigation and select My support cases. You can see the case numbers, subjects, statuses, and more.
Hours
When you need help or have questions about your Acquia DAM site, DAM Customer Support can be reached during our office hours.
Acquia DAM