Use this checklist and ensure that you have tried these solutions before you contact support.
Remember to include your CMS, WAF, security tools, CDNs, and any others that you use.
For information about the IP addresses including those for Heartbeat, the Ports used, and User agents, visit Data hosting and security.
It is possible to set a slower scan speed in the Optimize UI:
For full instructions on how to set up the scan and adjust the speed, visit:
Domain scan setup.
The scan cannot proceed if you have not granted access to pages that require a password. For instructions on how to set this up, visit:
Ensure that your CMS does not prevent access to crawlers or bots
In some CMS applications, it is possible to prevent one or more pages from being indexed by search engines. Such settings may be called “Hide from external search engines”, “Don’t index this page”, or similar. Be aware that if such settings are turned on for a page, the CMS may prevent access to the Optimize crawler and the page will not be scanned.
For more information, visit:
If you have tried all of the above and scans still do not run as expected, contact the support team by email or use the Live Support Chat feature inside the application on the main menu toolbar.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Tue Jul 29 2025 22:05:27 GMT+0000 (Coordinated Universal Time)