Use this checklist and ensure that you have tried these solutions before you contact support.
Remember to include your CMS, WAF, security tools, CDNs, and any others that you use.
Allow-list the IP address for your region:
The Heartbeat tool uses several IP addresses. If you use the Heartbeat module, allow-list these IP addresses instead to ensure that the module functions properly.
34.38.129.137 EU1
34.34.150.42 EU2
34.69.190.50 US2
35.238.182.110 US3
If you do not know which one to use, contact your sales representative.
For more information, visit:
Primary user agent: Mozilla/5.0 (compatible; Monsidobot/2.2; +http://monsido.com/bot.html; [email protected])
Alternative user agent (we only use this if the first one fails): Chrome/136.0.0.0
Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36
It is possible to set a slower scan speed in the Optimize UI:
For full instructions on how to set up the scan and adjust the speed, visit:
Domain scan setup.
The scan cannot proceed if you have not granted access to pages that require a password. For instructions on how to set this up, visit:
Ensure that your CMS does not prevent access to crawlers or bots
In some CMS applications, it is possible to prevent one or more pages from being indexed by search engines. Such settings may be called “Hide from external search engines”, “Don’t index this page”, or similar. Be aware that if such settings are turned on for a page, the CMS may prevent access to the Optimize crawler and the page will not be scanned.
For more information, visit:
If you have tried all of the above and scans still do not run as expected, contact the support team by email or use the Live Support Chat feature inside the application on the main menu toolbar.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Tue May 20 2025 12:51:17 GMT+0000 (Coordinated Universal Time)