Permission denied error

You may encounter the Permission Denied error with the following message:

PERMISSION_DENIED: User does not have sufficient permissions for this property.

The following are the possible solutions to troubleshoot this error:

• Verify the Property Id:

  • Ensure that you provide the correct Property Id that matches the intended property you are granting CDP access to.

  • Ensure that you share the correct Property Id with CDP.

• User Access Permissions:

  • Ensure that Acquia’s Google Analytics user has a Viewer role for the property.

  • Check if the Acquia’s Google Analytics user is added to Property Access Management with the necessary permissions.

To resolve the permission denied error:

• Check the Property Id:

  • Log in to your Google Analytics 4 account.

  • Locate the Property Id associated with the property.

  • Compare this Property Id with the Property Id that you have shared with CDP.

• Verify User Access permissions:

  • Log in to your Google Analytics 4 account.

  • Navigate to the Admin settings.

  • Click Property Access Management to see assigned user roles and permissions.

  • Ensure that Acquia’s Google Analytics user has a Viewer role for the property.

• Granting Access and Permission:

  • Click the appropriate user to modify access and permissions, if required.

  • Assign the Viewer role to Acquia’s Google Analytics user, if not already assigned.

  • Click Save.

• Retest the Access:

  • Share the Property Id with Acquia again.

  • Ask the Acquia team to retest the access.

  • Test if the Permission Denied error persists for the Acquia’s Google Analytics user.

If the issue persists, contact Acquia Support.

Google Analytics 4- Troubleshooting