Last updated: May 21, 2025

Acquia Search¶

Acquia Search is a Solr search service delivered as SaaS (Software as a Service) for Cloud Platform and Site Factory enabling Drupal website visitors to find and discover relevant content faster.

Acquia Search features are available within the following Cloud Platform Standard, Cloud Platform Enterprise, and Site Factory subscription tiers. The Product and Services Guide governs such Acquia Search features.

1. Definitions¶

For purposes of this section, the following definitions will be used:

• Acquia Search: A Solr search service for Drupal delivered to Customer as SaaS in either Shared or Dedicated form.
• Shared Acquia Search: A version of Acquia Search where the Customer’s Solr service and website Index resides on server infrastructure shared with other Customers. By default, Customer will begin with shared Acquia Search.
• Dedicated Acquia Search: A version of Acquia Search where the Customer’s Solr service and website index live on server infrastructure used only by the Customer. When Customer purchases dedicated Acquia Search as indicated in the order, all indexes for their subscription will be delivered through the dedicated Acquia Search platform only.
• Search Query: Represents a single Solr request made by Drupal to retrieve specific content from the customer’s index.
• Document: A Solr data entity representing structured website entities (content or file attachments) sent to Solr from Drupal during an indexing request.
• Index: Represents the Solr data made up of documents and where they live in the customer’s Drupal website. Also called a Solr core.
• Environment: Represents where a Drupal website or application is managed within the Acquia platform while the website is progressing through its development, integration test, and live delivery lifecycle. Also known collectively as dev, stage, and prod.
• Database: Represents the persistent, structured storage of content for a unique Drupal website or application instance within a respective environment.
• Website: Represents a location on the Internet or intranet with a unique URL providing a group of World Wide Web pages.

2. Using Acquia Search¶

2.1. Drupal Integration¶

Customer must install the appropriate version of the Acquia Search Solr or Acquia Connector modules available from Drupal.org to connect the versions of Drupal supported by Acquia to Acquia Search.

2.2. Solr Access¶

Acquia Search is a Solr service accessed solely through Drupal modules. Customer doesn’t have direct access to the Solr administration user interface or the Solr API. The Acquia Search Solr endpoint URLs supported by Acquia are:

2.3. Real-time Search¶

Acquia Search doesn’t support real-time or near-real-time search. Regardless of how frequently the customer indexes documents into Acquia Search, Acquia Search will require a variable number of minutes before the documents are searchable through the Index.

2.4. Acquia Search Entitlements¶

Shared Acquia Search entitlements are available through Cloud Platform and Site Factory subscriptions. Entitlement limits are based on the sum of all queries and the maximum index size per subscription.

2.4.1. Shared Acquia Search for Cloud Platform Professional and Cloud Platform Enterprise Subscriptions

2.4.2. Shared Acquia Search for Site Factory Subscriptions

The limit on Queries and the Index Size are per Subscription.

2.4.3. Shared Acquia Search for Developer Subscriptions

Acquia has updated its Acquia Search product, and has discontinued the legacy Acquia Search product. Acquia will continue to provide access to Acquia Search for Developer subscriptions that were created prior to March 1, 2022. New subscriptions that require Acquia Search should speak to an Acquia representative about upgrading their solution.

2.5. Acquia Search Add-ons Entitlements¶

Acquia Search entitlement limits can extend through add-ons if purchased by the customer, as indicated in the order.

2.5.1. Shared Acquia Search Add-ons

The shared Acquia Search add-ons increase the maximum index size allowed and the number of queries permitted.

2.5.2. Dedicated Acquia Search Add-ons

Dedicated Search add-ons entitle a dedicated Search deployment in a single region where Acquia Search can be provisioned according to the following capacity limits:

The auto stack creation step for the new index creation process is available for customers who have the Dedicated Search add-ons customers entitlement.

2.6. Index Entitlements¶

Customer is entitled to the following number of indexes based on their Drupal applications.

3. Service Level Policy¶

This service level policy governs the use of Acquia Search under the terms of the applicable order between Acquia and customer available at Service Level Policy - Product Guide, with the exception of the following other service commitment exclusions:

• Any unavailability caused by customer exceeding their Acquia Search entitlement
• Any unavailability caused by the customer’s Drupal modules
• Any unavailability in the customer’s non-Production Acquia Search indexes
• In the event of any outages described above, Acquia will use commercially reasonable efforts to minimize any disruption, inaccessibility and / or inoperability of the website in connection with outages, whether scheduled or not.

For any partial calendar quarter during which the customer subscribes to the services, availability will be calculated based on the entire calendar quarter, not only the portion for which the customer subscribed.

3.1. Support Services¶

Customer’s subscription to Acquia Search includes unlimited diagnosis support as described in the Acquia Search Support Scope in the Support Users Guide. Customer can contact Acquia Support in accordance with the Support Users Guide and in accordance with stated Urgency Levels. Initial response times for support requests vary on the urgency level and customer’s subscription tier as described in the Support Users Guide.

4. Disaster Recovery¶

4.1. Data Centers¶

Acquia Search is delivered to the customer from the following Data Center:

• US East (Northern Virginia)

The data center region is physically remote from Acquia’s office facilities. A disaster affecting one or more of Acquia’s offices would not impact the availability of Acquia Search. Acquia Search supports single-region deployment for each customer.

4.2. Backups¶

In the event of a data-loss event, the customer must reindex their site to regenerate the index and ensure their index is up-to-date.

5. Capacity Management¶

5.1. Search Queries Limits¶

Acquia reserves the right to enforce maximum search queries per month limits on customer applications as set forth in the product documentation (each a “Search Queries Limit”).

5.2. Emergency Search Queries Limit Increase¶

In the event Acquia becomes aware a customer’s application is exceeding its allocated search queries limit as described in Section 5.1 above, Acquia will notify the customer and will take reasonable actions to increase such search queries limits in an effort to maintain website search availability. Customer agrees that Acquia, in its reasonable discretion, may unilaterally increase search queries limits to the best appropriate Acquia Search tier, including moving the customer site(s) from shared Acquia Search to dedicated Acquia Search, available at Acquia’s then current rates. Unless otherwise agreed, such additional search queries limits will remain provisioned for the remainder of the subscription term. Customer agrees to pay for such additional limits for the remainder of the term.

Acquia reserves the right to:

1. For Shared Acquia Search, rate limit or disable Acquia Search if the customer has exceeded their search queries limit and has any outstanding amounts due.
2. For dedicated Acquia Search, not increase search queries limits if the customer has any outstanding amounts due.
3. Remove customer’s indexes from monitoring in the event that a recommended or completed search queries limit increase is refused or otherwise disputed by the customer. Search downtime incurred while the customer is out of monitoring will be excluded from service level policy calculations.

5.3. Index Size Limits¶

Each Acquia Search entitlement includes specified limits on the maximum size of the Index.

5.4. Emergency Index Size Increase¶

In the event Acquia becomes aware that the customer has reached, or may reach, its maximum index size limit as described in Section 5.3 above, Acquia will notify customer and will take reasonable actions to increase the index capacity in an effort to maintain website availability. Customer agrees that Acquia, in its reasonable discretion, may delete data from the customer’s non-production Indexes and / or unilaterally increase index size limits to the best appropriate Acquia Search tier available at Acquia’s then current rates. Such increased index size limits will remain provisioned for the remainder of the applicable subscription term and the customer agrees to pay for such increased index size limits for the remainder of such subscription term. Acquia reserves the right to not increase index size limits if the customer has any outstanding accounts receivable due under its account.

6. Data Portability and Deletion¶

Upon request made by Customer within 7 days of termination or expiration of the Subscription Services, Acquia will make Customer Data and Customer Applications available to Customer for export or download. At the end of such 7-day period, Acquia will delete or otherwise render inaccessible any Customer Data and Customer Applications, unless legally prohibited. Acquia has no obligation to retain the Customer Data for Customer purposes after this 7-day post termination period.