Service Offerings

Using email service

Drupal applications need to send emails for several purposes such as password resets, user registrations, or other notifications. To meet these purposes, Acquia China Managed Service provides a primitive SMTP service.


Since Acquia China Managed Service is build based on AWS EC2 instances, Amazon Web Services’ EC2 instances are throttled on port 25 by default as a spam prevention measure. Therefore, you must create a Support ticket and request the Support team to enable the SMTP mail service.


Acquia recommends you to use a third-party email service for advanced email service, such as email marketing or bulk user notifications.


To enable the email service on Acquia China Managed Service:

  1. Create a Support ticket and mention the Support team domain that you want to use for the email service.

  2. After receiving a DNS SPF record from the Support team, update these config for your domain.

Examples of the SPF record settings

  1. Create the following subdomain based on the SPF domain:
  2. Add the following SPF entry to your original domain TXT record:

    v=spf1 -all
  3. Add the following SPF entry to your new created SPF domain:

    v=spf1 ip4: ip4: -all