Service Offerings
Support
QUICK LINKS: Support Users’ Guide | Filing a Ticket | About Billing | Software End-of-Life schedule | Release Notes | Known Issues
Acquia Global Support features access to a large, professional network of expertise enabling you to get help and advice across our Digital Experience Platform (DXP) products.
Acquia Support is a world-class Support team, available 24/7 for critical issues to ensure uninterrupted care for your most urgent needs. Acquia Support is committed to delivering expertise across all DXP products to help you succeed. Acquia Support delivers best practice consultations tailored to your unique environment, with global coverage across all time zones. Trust in Acquia Support to be your steadfast partner in overcoming challenges and optimizing your digital landscape.
You can expect Acquia Support to understand your challenges and requirements and offer the most effective resolution. Acquia Support is here to connect with you and guide you towards the best outcomes for your business needs. Our collaborative and engaged assistance provides actionable and practical advice along with supporting documentation.
We provide exceptional support for every aspect of Acquia's comprehensive digital technology suite:
For Drupal-hosted applications, Acquia Support includes direct support for:
To resolve issues, Acquia Support may collaborate directly with an unparalleled 150 or more Drupal experts at Acquia in other departments, including Drupal core contributors, security team members, and contributed module maintainers.
For Acquia products, such as Customer Data Platform (CDP), Campaign Studio, and DAM, Acquia Support provides expertise in machine learning, customer personalization, marketing automation and analysis.
Acquia Global Support features access to a large, professional, global network of Drupal experts, which comprises the industry’s highest level of technical Drupal expertise.
To contact Acquia Support for help, use any of the following methods:
You can find technical information about Acquia’s products and Drupal in general on Acquia’s Product Documentation page. You can also go to Acquia’s Support Knowledge Base where you can troubleshoot common problems and known issues, find answers to common technical questions, find best practices, tips and tricks, development, and hosting guides that will help you complete your tasks. Acquia recommends you search this documentation for answers to your questions before contacting Acquia Support.
The following online resources are available to help you as you interact with Acquia Support:
If you contact Acquia Support by phone, the team will open a ticket for you. Support by telephone is limited by subscription level.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
If you contact Acquia Support by phone, the team will open a ticket for you. Support by telephone is limited by subscription level.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Service Offerings