Acquia Global Support features access to a large, professional, global network of Drupal experts, which comprises the industry’s highest level of technical Drupal expertise.
Acquia’s world-class Support organization includes over 50 professionals with over 250 years of combined experience. Coupled with a 24x7 availability for critical issue response, Acquia Support provides best practice consultations customized to your needs. The team has coverage in all time zones, with fluency in more than seven languages.
To resolve issues, Acquia Support may collaborate directly with an unparalleled 150 or more Drupal experts in other departments, including core owners, security team members, and module contributors.
Acquia Support involves assessment, diagnosis, and recommended resolution of application faults and performance issues. With aggressive SLA-based responses, Acquia Support includes unlimited infrastructure support and application allowances for:
Drupal core, contributed modules, and themes
Third-party integration modules (for example, LDAP)
For custom modules and themes, Acquia Support will identify website issues linked to custom code and may also identify particular aspects of custom code that are responsible for the reported issue. In some cases, Acquia Support may provide a fix or fix approach, but it’s the responsibility of the Customer to fix issues with custom modules.
You may contact Acquia Support for help by using either of the following two methods:
You can find technical information about Acquia’s products and Drupal in general on Acquia’s Product Documentation page. You can also go to Acquia’s Support Knowledge Base where you can troubleshoot common problems and known issues, find answers to common technical questions, find best practices, tips and tricks, development, and hosting guides that will help you complete your tasks. Acquia recommends you search this documentation for answers to your questions before contacting Acquia Support
The following online resources are available to help you as you interact with Acquia Support: