Template text messages can be used to send text and multimedia messages to contacts through campaigns.

Creating template text messages¶

1. Log in to Campaign Studio.
2. Click Channels > Text Messages.

3. On the Text Messages page, click +New.

   The system displays the What type of sms do you want to create? dialog box.

4. On the New Template Text Message tile, click Select.

   Campaign Studio displays the New Template Text Message page.

   

5. In Internal Name, specify the name that you want to display in your text messages list and selection menus for any Send text message action.

   Acquia recommends having a naming convention for different types of text messages that you may send. A naming convention helps you to keep your list organized and also helps team members to easily find text messages.

6. In Text Message, create the text message content.

   In the body of text messages, Campaign Studio supports global tokens and other tokens such as {contactfield=firstname}.

   Note

   One text message has a maximum limit of 160 characters. If your message exceeds this limit, your SMS router might charge you for two or more messages.

7. In Category, specify the category for your text messages based on their goals, campaigns, and other categories.

   For more information, see Categories.

8. In Language, select the language for the text message.

   This helps you to select the appropriate message in a campaign.

9. In Published, set this toggle bar to Yes to publish the message.
10. To create a multimedia message:

    1. Set the Is MMS toggle bar to Yes.

       The New Template Text Message page displays the Media section.

    2. Do one of the following:
       • To add media content from your local machine, click Upload and upload the media file.
       • To add media content from a URL, enter the URL in Type media url here.
11. Click Save & Close.

Sending template text messages though campaigns¶

Campaign Studio provides the following ways to send template text messages through campaign actions:

• Send text message
• Send marketing message

Sending text messages¶

1. Log in to Campaign Studio.
2. In the left navigation pane, click Campaigns.
3. Create a new campaign or edit an existing campaign.

4. Click Launch Campaign Builder.

   Campaign Studio displays the campaign builder.

5. Select Action > Send text message.
6. Provide the following details:
   • Name: Specify a name for the action. This helps you and other users easily identify the action when viewing the builder or reports. Acquia recommends a pattern, such as SMS: Name of message.
   • Execute this event…: Select the time period when Campaign Studio needs to perform the event. For more information, see scheduling actions.
   • Select Message: Select the SMS or MMS that you want to send using the action.
   • +New Text Message: If you have not yet created the message that you want to send, click this option to create a new text message.
7. Click +Add.