We use JavaScript heavily throughout the Acquia DAM. If the pages or components of your site don't load properly, it could be due to a JavaScript error. These errors can be caused by conflicting browser extensions, browser security settings, or other issues.

To help the DAM Customer Support team identify issues and provide a resolution, please provide a screenshot of the error in JavaScript console of your browser.

Capture errors

After opening the console, you may have to refresh the page to capture the error.

Error lines are the most significant portion of the console. You may need to scroll to see them. They'll be identified with red text or they'll be highlighted.

Take a screenshot of the entire browser window, including the console, with any error lines that display.

Chrome

To see errors in the Chrome console:

• Open the Chrome menu at the top right corner of the browser window
• Select More Tools > Developer Tools

Firefox

To see errors in the Firefox console:

• Open the Firefox menu at the top right of the browser window
• Select Web Developer > Web Console
• Ensure the JS tab is selected in the console

Safari

• Enable the Develop menu in the menu bar
  • Click Safari in the menu bar > Preferences
  • Select the Advanced tab
  • Ensure "Show Develop menu in menu bar" is checked
• Click the Develop menu in the menu bar > Show JavaScript Console