Once files are uploaded to Acquia DAM, they can be downloaded individually or in bulk by DAM users to a chosen location, such as a desktop or downloads folder. If you have the Order Active Assets permission, you can download assets from DAM. There is no cost for downloading assets.

Note that instructions on how to download assets from portals and Entries differ from those for downloading in the Assets app.

 

Download multiple assets

You can download multiple assets in the classic search experience only. First, perform a search for assets. If you’re using redesigned search, click View in classic search. 

Select the assets you want. In the Selection panel, click the Download icon. 

Select conversion formats from the list of available formats. Depending on the file types you've selected, your permissions, and the conversion formats available on your site, you'll see various formats to download.

This creates an order of assets that displays on the order pickup page. There, you can download your assets directly to your desktop. Up to 500 assets can be downloaded or ordered at once. 

After assets are downloaded, they're sent to a processor to be converted to selected formats. Processing for certain image file types can take up to several minutes. Video processing time depends on file size, resolution, and the number of frames in the video.

A note indicating the file will take time to process displays for files that require additional time. Wait for the files to process or go to the Activity dropdown, click Shares, and view the Orders table to download files at a later time.

Download a single asset¶

You can do this in several places in the DAM: Asset Digest, Asset Details, classic and redesigned search results, and Quick View.

In Asset Digest and redesigned search
In Asset Digest or redesigned search results, below the asset thumbnail, click Download. You have three options for downloads. 

• Original format
• Web-friendly format
• Pre-configured format

 

Original format. This option will appear for all files and cannot be disabled. When you select Download original asset, your download starts immediately. It will include any metadata the file had when it was uploaded into Acquia DAM. 

Web-friendly format. This option appears for JPG, TIFF, PNG, GIF, PSD, AI, and EPS file types, but not for SVG. It cannot be disabled. Select Customize download. For this option, you can crop the asset if you have cropping enabled on your site. Under Output, set the height and width dimensions in pixels. The web-friendly file defaults to the size of the original file, unless it is larger than the maximum size of 5,280 pixels. When you adjust the width or height, the dimensions will remain constrained to the aspect ratio selected if you have crop turned on or the original file dimensions if it’s turned off.  

 

Customize the file format. GIF, JPG, PNG, and WebP formats are available for download for original file types of JPG, TIFF, PNG, GIF, PSD, AI, or EPS. Note that downloads are not available in TIFF format for Photoshop file assets that are greater than 1.5 GB in size. For JPGs, you can adjust the image quality and the resolution as either 72 or 300 DPI for your download. When finished, click Download.

If embedded metadata is mapped to the asset and the Embed Metadata When Downloading feature is enabled, it can be downloaded with web-friendly formats. Only embedded metadata that’s mapped, not metadata that was included when the original file was uploaded, will download.

Pre-configured formats. These are conversion formats selected by admins that are available to download. If you have permission to view a format, you can download its pre-configured format. 

Due to their size, pre-configured formats can take longer to process. After you select a format, rather than wait, continue with other tasks and you’ll receive an email with a link to the file when it’s ready to download. 

In Asset Details, classic search, and Quick View
In the Asset Details page, classic search results, or Quick View, click Download below the asset thumbnail. 

Select the original file or a conversation format for the downloaded asset and it will download immediately to your desktop. 
 

EULAS and intended use¶

When you download assets, you may be required to select an intended use or agree to the end-user license agreement (EULA). If you're not logged into the Acquia DAM, you may be required to enter your email address and select the intended use for the downloaded assets.

See assets you've downloaded¶

You can see assets you've downloaded on the Shares page, which can be accessed from the Activity menu. A list of orders that have been placed, including those you've placed, along with the sender, recipient, date ordered, number of assets in the order, and the order status will display in the Orders table. To see only orders you've placed, click My Orders.

For orders others have placed or those you've placed, click an order number or View Order to see assets that were ordered. Click View Assets to re-order assets from the order.

Downloads requiring approval¶

Certain assets may require approval before they're downloaded. If you download multiple assets and even one asset in that group requires approval, the entire order needs to be approved before assets are downloaded. When that's the case, we recommend downloading assets that don't require approval separately from the ones that do. You may see a flag or other indicator on assets that require download approval.

An approver will either approve or deny the download. If the approver denies the download, they may indicate a reason for denial.